Muhammed Raafat
Manager - Insights
| Muhammed Raafat has 9+ years of experience, with more than 8 years in market research for local and federal government entities in the UAE and around the Gulf area.
He has conducted studies for 30+ big local and federal entities in the UAE including; stakeholder happiness studies such as (customers, partners, employees, and suppliers), awareness and perceptions, community, events’ evaluation (visitors, exhibitors, mystery shopping observations) and measurement of customer’s journey experience across the Governmental entities as well as KSA governmental entities along with private sector studies. Raafat has experience across research techniques; quantitative research, secondary research, rapid research, and qualitative research, including customers satisfaction, employee’s satisfaction, campaign evaluation, mystery shopping, company profiles, industry profiles, benchmarking, market landscape. He has a Bachelor degree of Economics, Minor: Statistics, from the Faculty of Economics and Political Sciences (Cairo University). |