4SiGHT Drive is the Automotive and Mobility research division of 4SiGHT. We are a team of experts with over decade of individual experience of managing automotive and mobility work in the Middle East, India, Africa and Far East region (list of markets). We are the only agency to offer one stop expertise across the key research and intelligence functions of Insights, marketing, customer relations and after sales.
Who We Are
What do we stand for
Our goal is to deliver a real understanding of the issues that impact the business at every customer touch point and transactions with stakeholders across the the value chain to enable our clients to realize their business objectives and growth.
Why are we different
We use a range of innovative methodologies to collect relevant information from customers along their journey or to better understand the evolving needs of EV and HEV (Electric & Hybrid) vehicles, Connected vehicles and Shared Mobility.
Our expertise in the area of customer experience, vehicle, spares and service pricing, is unparalleled in the industry. We provide innovative solutions like UX/UI, Crowdsourcing, Social media analytics, neuroscience and Artificial Intelligence, leveraging experts in these field but overlayed with the sectoral expertise and insights to deliver growth insights.
4SiGHT provides a real understanding of the issues that impact the business for OEM, Dealers, Mobility service providers across their customer touch points and their distribution network.
We have real understanding of the issues faced by OEM, product planning, dealers, customer facing people to create relevant solutions that meets the needs of all divisions in the organization
Delivering Client Impact
We enable 3S dealership to transition to 4S dealerships, i.e. with Sales/Service/Spares supported by Survey. We have moved dealership from 4th rank in service excellence to #1 or #2 in most markets by embedding our CX programme in all areas of the organization and helped brands double the conversion of positive product ratings into purchase consideration.
We have helped Dealers and OEMs to grow sales through better pricing, tactical promotions and improve margins through feature optimization as well as respond to competitive pricing strategies to protect share. Our clients have gained share in a declining market as a result of our insights.
Our aftersales pricing insights helped to reduce the cost of ownership and double the perception of low cost of ownership over 5 years.
Don’t believe us? Have the conversation with 4SiGHT Drive to experience our expertise.
Our Suite of services and solutions for all stages of the product lifecycle and drive organization growth and margin
Customer Experience, Service Excellence, Voice of Customer, Segmentation, Ethnography
Source of New Vehicle Sales: Loyal Customers, Conquest Customers, First Time Buyers
Brand Health Monitor
Car Clinic Static & Dynamic
Conjoint Analyses, Feature Optimization Innovation, Connected Vehicle
Fleet / B2B Customer Satisfaction
Purchase & Replacement Process
Spare Parts Pricing
Periodic Maintenance Pricing
Total Cost of Ownership &
Activation Impact Measurement
Variable Marketing Competitive Insights
Sales and Service excellence
New Age Research
ACES Middle East Monitor
(Autonomous | Connected | Electric | Shared)
NeuroLab (Communication Testing)
Virtual Clinic (Social Media Listening)
Survey2Connect (Real Time CX Monitor)
UX/UI for apps and websites
Social Media Analytics & Crowdsourcing