Attrition diagnostics research Sector- Banking & InsuranceBusiness Practice- Customer Experience, Attrition Diagnostic ResearchThe Need The client has been losing clients recently. To have a better understanding for them to take a decisive action in arresting this decline, they wanted to evaluate their customer experience and the reasons for attrition immediately after the customer closes their…
Stakeholder satisfaction for Oil & Gas client Sector- Industrial, B2BBusiness Practice- Customer Experience, Stakeholder Satisfaction ResearchThe Need The client’s corporate culture is characterized by their ability to adapt swiftly to the customers’ needs. Through their well-monitored processes, they supply gas to light and heavy industries, petrochemicals, desalination and power plants. They conduct study to assess…
Customer Experience for Automotive OEM and their Dealership Sector- AutomotiveBusiness Practice- Customer Experience, Quantitative Relationship Based Experience ResearchThe Need A superior offering not backed by sound customer experience management of the sales and after sales process results in negative WOM and poor translation of brand consideration into purchase in automotive. The core of the issue…